We’re here for you!
Our dedicated team of multifamily payment professionals provide you with comprehensive pre- and post-deployment support to ensure your complete satisfaction. From concept through to execution and maintenance of your automated payments program, we've got you covered!

Implementation
Since multifamily payment processing is all we do, you can count on our dedicated implementation specialists to provide expert advice as well as personal and responsive service to get you up and running in no time. We provide guidance on rules and regulations governing the payments industry and help you customize your payment types and pricing models by property to meet your business needs. If you choose to integrate payments into your property management software, our technical specialists will work closely with you to provide a smooth integration. Your implementation manager will also handle your corporate and property trainings, and provide self-service training tutorials and documents. Most importantly, you'll have peace of mind when your solution is launched knowing that your payments are being processed with the highest levels of compliance and security, backed by our solid enterprise infrastructure.

Marketing Support
We take great pride knowing that our clients have achieved some of the highest electronic payment adoption rates in the industry. Our marketing support is second to none, including custom plans, materials and incentive programs to help you maximize adoption rates and boost ROI. Our online marketing website serves as an easy “one-stop shop” to all of the tools you need to promote your payments program, including print-on-demand fliers and templates. Visit our Marketing Center for information.

Account Management
Every PropertyBridge client is assigned a dedicated account manager to personally assist you with any needs or questions. Whether you need to add a new property, schedule training, or request an adoption report, your account manager is here for you!  Also included is your quarterly Business Account Review, in which your account manager shares transaction reporting and progress toward your goals.

Our operations team also consists of specialists who serve as your bank liaison to resolve all returns, charge-backs, and disputes. We do all the heavy lifting so that you don't have to!

Customer Care
For residents and community managers, our customer support center is open seven days a week. Most questions are answered upon first contact, but if necessary, can be escalated to our development and operations teams to resolve any issues. Based on our annual customer satisfaction survey of more than 75% of community level users rated their experience with customer support as good or excellent!