Client Support
We’re here for you!
Our dedicated team of multifamily payment professionals provide you with comprehensive pre- and post-deployment support to ensure your complete satisfaction. From concept through to execution and maintenance of your automated payments program, we've got you covered!
Implementation
Since multifamily payment processing is all we do, you can count on our dedicated implementation specialists to provide expert advice as well as personal and responsive service to get you up and running in no time. We provide guidance on rules and regulations governing the payments industry and help you customize your payment types and pricing models by property to meet your business needs. If you choose to integrate payments into your property management software, our technical specialists will work closely with you to provide a smooth integration. Your implementation manager will also handle your corporate and property trainings, and provide self-service training tutorials and documents. Most importantly, you'll have peace of mind when your solution is launched knowing that your payments are being processed with the highest levels of compliance and security, backed by our solid enterprise infrastructure.
Marketing Support
We take great pride knowing that our clients have achieved some of the highest electronic payment adoption rates in the industry. Our marketing support is second to none, including custom plans, materials and strategic incentive programs to help you maximize adoption rates and boost ROI. Our online Marketing Resource Center serves as an easy “one-stop shop” to all of the tools you need to promote your payments program. You can use our Print on Demand feature to create custom fliers, download a free customized PDF to print locally, or place a print order for shipment with us. Our wide variety of templates includes a sample communications plan, resident letters, Web site content, newsletter ideas, enrollment forms and more.
We've spent years implementing and analyzing incentive programs and know what works best to achieve great results. To help boost adoption rates and generate excitement, PropertyBridge often sponsors free client-specific promotional programs ranging from resident sweepstakes to incentive plans for community teams.
Account Management
Every PropertyBridge client is assigned a dedicated account manager to personally assist you with any needs or questions. Whether you need to add a new property, schedule a training, or request an adoption report, your account manager is here for you!
Our operations team also consists of specialists who serve as your bank liaison to resolve all returns, charge-backs, and disputes. We do all the heavy lifting so that you don't have to!
Customer Care
For residents and community managers, our world-class multilingual customer support center is open seven days a week. Most questions are answered upon first contact, but if necessary, can be escalated to our development and operations teams to resolve any issues.
